Click here to download the PROGear Order Form
Frequently Asked Questions about PROGear
We know you have questions, so we’ve prepared a summary of what we think you need to know. If you don’t find the answer you are looking for, let us know! Email your question(s) to Answers@Allons-YMarketing.com.
Why should I order through the PROGear Program?
We are glad you asked! The PROGear program is a members-only program to support the PRO organization in two ways: 1) With the PRO logo decorated on EVERY garment (at no additional charge!), it continues to build recognition and credibility for the organization, and 2) A portion of EVERY ORDER goes back to support our programs such as the Charlie Hobbs Scholarship Foundation, ___Presidents Project___________. All while making you and your team look good!
What are the minimums we can order?
Each product Data Sheet shows the quantity breaks with pricing at the bottom of the sheet. The lowest quantity shown per item is the minimum order without incurring additional fees.
How do I know what size to order?
Each product Data Sheet shows the garments fit measurements and color options available. Garment manufacturers vary with construction so be sure to consult the charts prior to placing your order. Some samples are available at the PRO office. More will be added as the PROGear program continues.
Are other items available?
Absolutely! The current items suggested are the beginning of the PROGear program. If you have favorites, we’d be happy to include them! If you would like to research other available apparel, email us at Answers@Allons-YMarketing.com, and we will provide you with a link connected to all the wearables suppliers available in the industry.
What if I do not have press-ready artwork?
Press-ready artwork consists of clean, crisp, usable artwork and can be in several file formats. Your artwork will be checked prior to any job being produced. If your artwork is not usable, or if you need assistance with generating artwork, creative serves are available and will be quoted as needed.
How do the Screen Charge fees work?
Some decorators (screen printers/embroiderers) charge set-up fees for EACH job, even if a repeat order. However, through the PROGear program, set-up/screen charges are only incurred on the FIRST order. Each exact repeat order (same size/location) will NOT incur an additional set-up fee.
A Screen Fee of $25 will be incurred per location/per color for each NEW order. However, if you want to change out an imprint color yet keep the artwork the same, the Color Change Fee will be $15, and should be entered as “Other” on the check-out section of the order form. EXAMPLE: You want a one color left chest in white on a navy t-shirt for your sales staff. But you also want that same left-chest artwork to be in black on a safety-green t-shirt for your crew. The first white imprint will be $25, then the black ink change will be $15.
What needs to be provided for Embroidery?
For every embroidery project, a digitized art file with the extension .dst needs to be provided. Digitized files cannot be scaled larger or smaller, so the artwork needs to be set to the embroidery size prior to digitizing the file, which converts the artwork into a stitch-able pattern the embroidery machine can “read”. We can assist you with digitizing your artwork for a fee of $45/artwork if press-ready artwork is supplied. There is no additional charge for the number of thread colors per embroidery, however, embroidery charges are based on the number of stitches required. Please see information at the bottom of Data Sheets for embroidery up-charges if needed.
What is a PMS color and why is this needed?
PMS (Pantone Matching System) colors are typically assigned when a logo is generated. This helps the print industry to ensure a reasonable color consistency from print process to print process. If you do not know your PMS color, we would be happy to assist you with this. We can check your logo file to see if PMS colors have been assigned and/or work with you to select PMS colors. We are here to help!
Will I receive a proof of my order prior to production?
A digital proof will be emailed to you for approval prior to producing your order. Your order will be on hold status until proof approval is received.
When can I expect to receive my order?
We have set the following schedule to help streamline the ordering process and will do our best to accommodate any expedited service needs:
Order by the 1st of the month | Pick up your order at the PRO office on the 15th
Order by the 15th of the month | Pick up your order at the PRO office on the 30th/31st
Please note…all pertinent information and artwork needs to be supplied by the order date cut-off, with proofs approved to maintain this schedule. Artwork evaluation and file digitizing services may take 2-3 business days. Please plan accordingly.
Will my order be shipped to me?
All orders will be delivered to the PRO office to avoid additional shipping expenses. If special arrangements need to be made, just let us know and we will do our best to accommodate your needs!
How do I pay for my order?
All orders must be paid in full when you submit your order. You have the option to pay by check or credit card. However, please note if paying by credit card, we will need to pass along a 3% user fee in addition to the transaction amount (including sales tax). Our goal is to keep expenses down as much as possible for everyone.
Who do I contact if I have further questions or concerns?
We have partnered with PRO Member, Monnie Holman of Allons-Y! Marketing, to manage our PROGear program. Should you have further questions or concerns, she would be your first point of contact. However, our door is also always open to support you!
Here’s how to reach Monnie and her team:
Admin (Kristen): KristenS@Allons-y.Marketing (notice hers is formatted differently)
Customer Service: Answers@Allons-YMarketing.com
Leave Message: 734.568.0969